Jockpot Privacy Policy – Your data is safe with us

Jockpot is an internationally licensed online betting and gaming platform operating in Bangladesh. When you use our website or mobile app, certain information naturally comes to us. This Privacy Policy clearly explains what that information is, how it is used, and what rights you have.

This policy applies to all interactions with jockpot, including our website, mobile app, live chat, and email. We adhere to international data protection standards and are committed to safeguarding the interests of users in Bangladesh.

This policy may be updated at any time. For significant changes, you will be notified via SMS or email to your registered mobile number. Continued use of the platform after an update constitutes acceptance of the revised policy.

Jockpot only collects the data necessary to provide its services. No unnecessary information is requested, and what you do provide is stored securely.

Information collected at registration:

• Full name (as per national ID)
• Mobile number (for account verification and communication)
• Date of birth (required for age verification)
• Preferred username and password
• Mobile banking number (for payments)

During KYC Verification:

• Photo of national ID card or passport
• Selfie photo (for identity verification)
• Proof of address (where applicable)

Data collected automatically while you use the platform:

• Device type, operating system, and browser information
• IP address and connection time
• Activity logs on the platform (login times, page visits)
• Betting history and transaction records
• Cookie and session data (details below)

Jockpot uses the data it collects solely for specific, defined purposes — each of which is clearly outlined below.

For service operations:

• Creating, managing, and securing your account
• Deposit and withdrawal processing
• Providing Betting & Gaming Services
• Managing bonus and rewards programs
• Support Tickets & Complaint Resolution

For security and compliance:

• Preventing fraud and money laundering
• Age verification (confirming 18+)
• Completing the KYC Process
• Generating reports for licensing authorities
• Detecting and preventing suspicious activity

For service improvement:

• User experience analysis and improvement
• Planning new feature development
• Personalising relevant bonuses and offers
• Resolving technical issues on the platform

To get in touch:

• Important Account Updates & Security Alerts
• Transaction confirmation messages
• Special offers and promotional messages (with your consent)
• Policy Update Notice

Jockpot does not sell, rent, or share your personal data with third parties for advertising purposes. However, limited data may be shared in certain specific circumstances.

With payment processors:

Only the minimum required information is shared with bKash, Nagad, and Rocket to process transactions. This data is used solely for transaction verification.

Where legally required:

We are legally required to disclose information when ordered by a court, directed by a regulatory authority, or upon a valid request from law enforcement. In such cases, only the minimum necessary information is shared.

With technology service providers:

Certain technology partners involved in platform operations — such as cybersecurity firms or cloud hosting providers — may have limited access to your data. All such partners are bound by strict confidentiality agreements and are prohibited from using your data for their own purposes.

Jockpot uses bank-grade security technology to protect your data. This protection is not just a promise — it is enforced through real, concrete technical measures.

Encryption and transmission security:

• All data is transmitted via 256-bit TLS/SSL encryption
• Passwords are stored as hashes — jockpot itself has no knowledge of your password
• All API communications are carried out over HTTPS protocol
• Payment data is kept on a separate, secured server

Account Security:

• Two-Factor Authentication (2FA) support
• An instant SMS alert is sent if a suspicious login is detected
• Automatic account lock after multiple failed login attempts
• A separate secure token is generated for each session

Infrastructure Security:

• Server data is backed up regularly
• Firewall and intrusion detection system active 24/7
• Regular third-party security audits
• Real-Time Suspicious Activity Monitoring

Please keep in mind — no transmission of data over the internet is 100% secure. We provide the highest level of protection, but you also have a role to play in keeping your account safe: use a strong password and never share it with anyone.

Cookies are used on the jockpot website. Cookies are small text files stored in your browser that help the platform run more smoothly.

Types of cookies we use:

• Essential cookies: For maintaining login sessions and security — the site cannot function without these
• Functional Cookies: To remember your preferences, such as language and odds format
• Analytics cookies: To understand time spent on each page — used for aggregate analysis only, without identifying you personally

You can delete cookies or block new ones from your browser settings. However, disabling essential cookies will prevent you from logging into your account.

Jockpot believes your data belongs to you. That's why you have certain important rights that we respect and are committed to upholding.

Your rights:

• Right to access: You may request to know what personal data we hold about you
• Right to rectification: You may request corrections to any inaccurate information
• Right to erasure: After closing your account, you may request that specific data be deleted
• Right to Restrict Processing: You can request that we stop using your data for specific purposes
• Right to portability: You can request your data in a structured format at any time

To exercise these rights, email us at support@jockpot.click or reach out via live chat. You will receive an initial response within 48 hours of your request, and the full process is typically completed within 30 days.

Please note, however — due to legal obligations, certain data (such as transaction records) must be retained for a specified period. If complete deletion is not possible in such cases, you will be informed.

If you have any questions, concerns, or complaints about data protection, please contact our privacy team directly.

Data retention policy:

• Data for active accounts is retained for as long as the account remains active
• Transaction records are retained for up to 5 years after account closure (as required by law)
• KYC data is retained for up to 3 years after account closure
• If you opt out of promotional communications, your marketing data is removed immediately

When this policy is updated:

• You will be notified in advance by SMS or email for any major changes
• The date of the latest update is always displayed at the top of the page
• Previous versions are available upon request from our support team

When someone registers on an online betting platform for the first time, a lot of questions come to mind. Where will my phone number end up? Is my bKash number safe? Will anyone sell my data? jockpotAnswering these questions transparently is something we take seriously at

The truth is, most online platforms write their privacy policies in English — in small print, full of legal jargon that the average person simply cannot understand. That ambiguity is then exploited to use user data for all sorts of purposes. jockpot does not follow that path. That is exactly why we have written our full privacy policy in plain language — so you can make informed decisions for yourself.

At jockpot, your mobile number is used solely for account verification, transaction confirmation messages, and security alerts. We do not share your number with any marketing company. Your bKash number is used only for payment processing — and only to confirm that specific transaction with bKash at the time it occurs.

Many users have questions about the KYC process — specifically, why a photo of their national ID is required. This is a legal requirement; every licensed betting platform must verify the age and identity of its users. At jockpot, KYC data is stored on a separate encrypted server accessible only to authorized staff, and only when verification is needed.

On the technical side — when you log in to jockpot, your connection is secured with 256-bit SSL encryption, the same standard used by banks in Bangladesh. Everything you type and every page you visit is transmitted in encrypted form, meaning even if someone intercepted the connection, they would not be able to read a thing.

Passwords deserve a special mention. jockpot never stores your password in plain text. The moment you set a password, it's converted into an irreversible hash. This means that even if our database were ever compromised, your password would remain safe. That's also why jockpot support will never ask for your password — because we genuinely have no way of knowing it.

Your betting history and transaction records are retained because this is a legal requirement. However, this data is never shared with advertisers or analytics firms. You can log in to your account at any time to view your full betting and transaction history.

What happens after your account is closed? Once an account is closed, promotional data and preference data are deleted immediately. However, transaction records and KYC information must be retained for up to 5 and 3 years respectively due to legal requirements. This is not a tactic on our part — it is a requirement set by the licensing authority.

One final important note — you also have a part to play in keeping your account secure. Use a strong password, enable Two-Factor Authentication, and never share your password or OTP with anyone — not even jockpot support. We will never ask for this information.